Travel Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Travel Contact Center.

Key Responsibilities

• Supervise and develop Contact Center Associates while ensuring operational efficiency and high service levels
• Handle escalated travel issues and maintain relations with internal departments and travel vendors
• Monitor performance metrics and staffing needs to achieve departmental goals and enhance member satisfaction

Required Qualifications

• High school diploma or equivalent
• 4 years of experience in travel sales and service or 2 years of supervisory experience in a contact center
• Achievement of Certified Travel Agent (CTA) within 2 years
• In-depth knowledge of Apollo or other GDS and Windows-based applications
• Ability to flex work schedule based on business needs, including weekends and holidays