Travel Industry Supervisor Certification

Job Summary

A company is looking for a Service Delivery Manager responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services.

Key Responsibilities

• Lead, coach, and motivate remote teams, ensuring effective training and performance evaluations
• Manage staffing levels and establish clear goals and standards while monitoring progress
• Develop and document SOPs for new and existing policies, ensuring compliance and quality standards

Required Qualifications, Training, and Education

• Minimum 5 years in travel, lifestyle, or hospitality services
• Minimum 5 years managing teams of 15+ in a call center environment
• Relevant Supervisor Travel Industry Certification as per local requirements
• Bachelor's degree or equivalent experience required
• Experience with travel programs (air/hotel) and B2B models preferred