Travel Insurance Customer Service Leader
Job Summary
Providing hands-on support and coaching, the full-time remote Customer Service Team Leader will guide a team serving customers across multiple channels, focusing on performance improvement and exceptional customer experiences.
Key responsibilities
- Lead and support Customer Service team members through daily guidance and coaching
- Onboard and train new team members while managing knowledge resources
- Monitor service quality and productivity in an omnichannel environment, addressing escalations as needed
Required qualifications
- At least two years of experience in a customer service leadership role
- Experience coaching and supporting customer service colleagues
- Ability to manage high volumes of information and performance data
- Experience working remotely and with international teams
- Technical proficiency, including experience with Microsoft Office
Complete Job Description
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