Travel Operations Specialist

Job Summary

Owning escalation management across various travel channels, the full-time remote Travel Operations Specialist will support customer success by resolving complex booking issues and ensuring high-quality service during high-stakes situations.

Key responsibilities

• Document and manage internal escalations, creating SOPs to prevent recurring issues
• Monitor multiple queues for automation errors and cancellations, adjusting priorities in real time
• Communicate with airlines, hotel providers, and customers to resolve escalated concerns efficiently

Required qualifications

• At least 1 year of experience in a customer-facing or back-of-house airline or travel agency role
• Proficiency with Sabre as the primary GDS, with knowledge of Amadeus and Travelport
• Solid understanding of fares, ticketing rules, and NDC/portal-based products
• Strong written and spoken English communication skills; French bilingualism is a plus
• Familiarity with ticketing procedures across air, hotel, and ground transportation