Travel Sales Supervisor

Job Summary

A company is looking for a Travel Sales Supervisor for their Travel Contact Center.

Key Responsibilities

• Supervise and develop Travel Contact Center Associates, ensuring operational efficiency and superior customer service
• Monitor call volume and staffing reports to optimize resource allocation and performance
• Handle escalated travel issues and maintain relationships with internal departments and vendors

Required Qualifications

• High school diploma or equivalent
• 4 years of experience in travel sales and service and/or 2 years of supervisory experience in a contact center or travel operation
• Achievement of Certified Travel Agent (CTA) within 2 years
• In-depth knowledge of Apollo or other GDS systems and Windows-based applications
• Ability to flex work schedule based on business needs, including weekends and holidays