Travel Support Specialist

Job Summary

A company is looking for a Travel Support Specialist responsible for providing assistance and support to travel advisors.

Key Responsibilities

• Handle daily inquiries from advisors and provide ticketing support for air reservations
• Deliver high-quality customer service and operational support within a Service Desk environment
• Research and troubleshoot Service Desk inquiries, ensuring timely responses and resolution

Required Qualifications

• Proficient in Sabre with at least 5 years of experience
• Experience with multiple GDS platforms, preferably Travelport Plus
• Deep knowledge of Sabre formats, air ticketing, and international reservation processes
• Ability to manage difficult situations and know when to escalate issues
• Flexible working hours are required