Travel Support Specialist
Job Summary
Providing expert assistance in a remote capacity, the full-time Travel Support Specialist will manage daily inquiries from advisors, resolve support-related queries, and offer ticketing support for domestic and complex international air reservations.
Key responsibilities
- Deliver high-quality customer service and operational support to Advisors and internal partners
- Research, analyze, and troubleshoot Service Desk inquiries to resolution while ensuring timely responses in accordance with Service Level Agreements (SLA)
- Guide Advisors with ticketing functions, including new sales, exchanges, and GDS profile management
Required qualifications
- Proficient in Sabre with at least 5 years of experience
- Experience with multiple GDS platforms, preferably Travelport Plus
- Deep knowledge of Sabre formats, air ticketing, and the international reservation process
- Ability to handle difficult situations with minimal guidance and escalate as necessary
- Good understanding of key GTC initiatives and strong communication skills
Complete Job Description
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