Triage Specialist

Job Summary

A company is looking for a Triage Specialist in the Pacific Time Zone.

Key Responsibilities

• Respond to customer inquiries and coordinate resources to meet client needs
• Participate as a tier 1 support technician and manage ticket queues
• Assist clients with technical support questions and maintain client interaction records

Required Qualifications

• Approximately 2 years of experience in a technical support role
• Industry-recognized IT certifications such as CompTIA ITF+, A+, or Networking+ are a plus
• Technical knowledge of operating systems including Windows, macOS, iOS, and Android
• Ability to operate independently and manage multiple tasks efficiently
• Experience in providing privacy and identity theft advice is beneficial