Trilingual Customer Service Representative

Job Summary

A company is looking for a Trilingual Mandarin/Cantonese Customer Service Representative.

Key Responsibilities

• Answer incoming calls and respond to inquiries from consumers regarding healthcare coverage
• Process applications and changes for health care coverage, including eligibility determinations and enrollment
• Document inquiries and escalate issues as needed while adhering to confidentiality policies

Required Qualifications

• High school diploma or GED and 6+ months of relevant experience, or equivalent education and experience
• Proficiency in English, Mandarin, and Cantonese, including speaking, reading, and translation skills
• Residency within 100 miles of New York, NY
• Strong data entry and telephone skills
• Previous experience in customer service preferred