Trilingual Customer Service Representative

Job Summary

Seeking motivated individuals, the full-time Trilingual Customer Service Representative will provide one-on-one customer service support to patients across the United States, managing telephone interactions, documenting patient information, and collaborating with healthcare providers, all while working remotely.

Key responsibilities:

• Answer telephone calls promptly and professionally, providing patient-focused service
• Document patient interactions accurately in electronic medical records and assist with appointment scheduling
• Suggest improvements to call flow processes and participate in efforts to enhance service levels

Required qualifications:

• Trilingual in English, Spanish, and Brazilian Portuguese
• 1+ years of experience in healthcare, sales, or customer service, preferably in a contact center environment
• Proficient in Microsoft Office Suite and navigating web-based applications
• Ability to handle confidential information and work effectively in a fast-paced call center environment
• Regular, reliable attendance during scheduled hours is essential