Trilingual Customer Service Representative

Job Summary

To support the New York State of Health team, the full-time Trilingual Customer Service Representative will provide customer care in Mandarin, Cantonese, and English, assisting callers with healthcare inquiries and applications in a remote setting.

Key responsibilities

• Answer incoming calls and respond to inquiries from consumers regarding healthcare plans and applications
• Process new applications, life event changes, and demographic updates while maintaining confidentiality and privacy standards
• Document inquiries and escalate issues to the appropriate staff as needed, ensuring adherence to performance metrics

Required qualifications

• High school diploma or GED with 6+ months of relevant experience, or equivalent education and experience
• Proficiency in English, Mandarin, and Cantonese, with the ability to speak, read, and translate fluently
• Residency within 100 miles of New York, NY
• Strong data entry and telephone skills, with previous customer service experience preferred
• Ability to work independently and as part of a team in a fast-paced environment