Trust and Safety Agent
Job Summary
Supporting the Trust and Safety team, the full-time remote Trust and Safety Agent will manage complex safety incidents, provide customer support, and uphold marketplace standards while working Tuesday through Saturday.
Key responsibilities:
- Effectively prioritize and manage high-severity customer contacts with attention to detail
- Investigate Trust & Safety cases with high complexity, ensuring customer satisfaction and adherence to brand image
- Educate users on safety and security practices within the Rover community
Required qualifications:
- 2+ years of Trust and Safety or similar safety-related experience
- 1+ years of experience in customer-facing roles requiring de-escalation of intense customer concerns
- Strong verbal and written English communication skills
- High school diploma or equivalent
- Familiarity with web-based applications such as ZenDesk and CRM tools
Complete Job Description
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