Trust and Safety Contractor

Job Summary

Working remotely on a contract basis, the Trust and Safety Contractor will provide operational support for Intellectual Property enforcement queues, handling escalations and performing root cause analysis while ensuring compliance with established SOPs.

Key responsibilities:

• Process IP operations queues in accordance with documented SOPs and policy guidelines
• Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
• Perform root cause analysis on errors, trends, and process breakdowns; document findings and recommend corrective actions

Required qualifications:

• 2+ years of experience in trust & safety operations, content moderation, or integrity/IP enforcement
• Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced cases
• Experience with escalation handling, root cause analysis, and operational reporting
• Strong written communication skills
• Comfortable working in fast-paced, queue-based environments with shifting priorities