Trust and Safety Manager

Job Summary

A company is looking for a Trust & Safety Manager to enhance operational quality through safety incident investigations and cross-team collaboration.

Key Responsibilities

• Manage Trust and Safety incident tickets and develop sustainable systems for robotic delivery
• Collaborate with various teams to address quality and relational issues while promoting positive outcomes
• Utilize data to identify and address gaps in policy enforcement and operational workflows

Required Qualifications

• 3+ years of relevant experience in Trust and Safety or related roles in e-commerce, logistics, or marketplaces
• Bachelor's Degree
• Advanced proficiency in English; Spanish fluency is a plus
• Strong problem-solving skills and adaptability to shifting priorities
• Experience in program management and building efficient systems and processes