Trust and Safety Manager

Job Summary

As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, build and manage a team, and ensure a safe marketplace through policy enforcement and strategic partnerships across the organization.

Key responsibilities

• Define and develop trust protocols and response strategies for customer experiences
• Hire and lead a Trust & Safety team focused on policy enforcement and dispute resolution
• Establish processes for monitoring trust-breaching incidents and report on marketplace trust status

Required qualifications

• 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
• Proven track record of building and managing high-performing teams, particularly in dispute resolution
• Hands-on experience in designing and scaling dispute resolution processes
• Exceptional judgment and decisiveness in high-stakes situations
• Completion of a 4-year accredited college program; advanced degree preferred