Trust and Safety Manager
Job Summary
As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, build a team, and develop systems to ensure a safe and reliable marketplace while collaborating across departments.
Key responsibilities
- Define and implement trust protocols and response strategies for customer experiences
- Develop SOPs and centralized tracking systems for policy enforcement and dispute support
- Lead the Trust & Safety team, overseeing monitoring processes and reporting on marketplace trust incidents
Required qualifications
- 10+ years of experience in Trust & Safety, Operations, Product, or Compliance, with at least 3 years in program design and implementation
- Proven track record of building and leading high-performing teams, particularly in dispute resolution and policy enforcement
- Hands-on experience designing and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced graduate study preferred
Complete Job Description
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