Trust and Safety Manager

Job Summary

As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, develop policies and playbooks, and build a team to ensure a safe and reliable marketplace.

Key responsibilities

• Define and develop trust protocols, response strategies, and communication for trust-breaching incidents
• Hire and lead a Trust & Safety team focused on policy enforcement and dispute resolution
• Establish processes for monitoring trust incidents and prepare reports on marketplace trust status

Required qualifications

• 10+ years of experience in Trust & Safety or comparable fields, with at least 3 years in program design and implementation
• Proven experience in building and managing high-performing teams, particularly in dispute resolution
• Strong background in designing and scaling dispute resolution processes
• Exceptional judgment and decisiveness in high-stakes situations
• Completion of a 4-year accredited college program; advanced study preferred