Trust and Safety Manager

Job Summary

Leading the strategy and execution of Trust and Safety initiatives, the full-time remote Senior Manager, Trust & Safety will define trust standards, build a dedicated team, and develop policies to ensure a safe marketplace for enterprise catering.

Key responsibilities

• Define trust protocols and develop response strategies for trust-breaching incidents
• Hire and manage a Trust & Safety team focused on policy enforcement and dispute resolution
• Establish processes for monitoring trust incidents and prepare reports for leadership

Required qualifications

• 10+ years of experience in Trust & Safety or comparable roles in technology, with primary ownership of program design
• Proven track record of building and leading high-performing teams, especially in dispute resolution
• Experience designing and scaling dispute resolution processes from the ground up
• Exceptional judgment and decision-making skills in high-stakes situations
• Completion of a 4-year accredited college program; advanced study preferred