Trust and Safety Manager
Job Summary
As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, build a Trust & Safety team, and ensure a safe marketplace through policy development and cross-departmental collaboration.
Key responsibilities
- Define and develop trust protocols and response strategies for customer experiences
- Hire and lead a Trust & Safety team focused on policy enforcement and dispute support
- Establish monitoring processes for trust-breaching incidents and report on marketplace trust status
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with primary ownership of program design
- Proven track record of building and leading high-performing teams, particularly in dispute resolution
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decision-making skills in high-stakes situations
- Bachelor's degree from an accredited institution; advanced study preferred
Complete Job Description
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