Trust and Safety Manager
Job Summary
As the first dedicated leader of Trust & Safety, the full-time remote Senior Manager will define trust protocols, develop policies, and build a team to ensure a safe and reliable marketplace for enterprise catering.
Key responsibilities
- Define and implement trust standards and response strategies for customer experiences
- Develop SOPs and tracking systems for policy enforcement and dispute support
- Lead the Trust & Safety team and monitor trust-breaching incidents, providing reports to leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with significant program ownership
- Proven experience in building and managing high-performing teams focused on dispute resolution
- Hands-on experience in designing and implementing dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced study preferred
Complete Job Description
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