Trust and Safety Specialist

Job Summary

A company is looking for a Trust & Safety Incident Operations Specialist.

Key Responsibilities

• Independently assess and address trust and safety concerns via phone and email
• Identify issues, trends, and common problems facing users while assisting in resolving concerns
• Oversee the payment and distribution of the Thumbtack Guarantee to consumers

Required Qualifications

• Experience in advanced Customer Support, case management, or skilled mediation is required
• High school diploma or equivalent is required
• Trust and Safety or incident response experience is a bonus
• Strong collaboration skills and a sense of urgency
• Ability to work independently and adapt to shifting priorities