Trust & Safety Agent

Job Summary

A company is looking for a Trust & Safety Agent, 2026 New Grad.

Key Responsibilities

• Review potentially suspicious behavior daily to protect users and prevent financial losses
• Conduct in-depth transaction-level reviews and communicate with customers regarding trust and risk inquiries
• Investigate Trust & Risk cases while maintaining customer satisfaction and monitoring performance of key operations

Required Qualifications

• Bachelor's degree (Graduating in Dec 2025 or by Summer 2026) or equivalent practical experience
• Internship or part-time experience in customer service, retail, hospitality, or support preferred
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus
• Weekend availability required
• Strong customer-first attitude and ability to multitask