Trust & Safety Manager

Job Summary

A company is looking for a Trust & Safety Manager (Remote).

Key Responsibilities

• Develop protocols to identify trust-breaching customer experiences and recommend response strategies
• Establish monitoring processes for trust-breaching incidents and prepare reports for leadership
• Design Trust Policies to govern marketplace participation and develop compliance training processes

Required Qualifications

• 7+ years of relevant experience in Safety & Trust or comparable Operations, Product, or Compliance function
• Completion of a 4-year accredited College program; advanced graduate study preferred
• Proven track record in building and launching successful customer-centric solutions
• Prior experience in assessing and designing audit functions for compliance monitoring is a plus
• Strong desire to understand the business and exceptional judgment in risk management