Trust & Safety Manager
Job Summary
Leading the strategy and execution of Trust & Safety initiatives, the full-time remote Senior Manager, Trust & Safety will define trust protocols, build a dedicated team, and ensure a safe marketplace through policy enforcement and collaboration across departments.
Key responsibilities
- Define and develop trust protocols and response strategies for customer experiences
- Hire and lead a Trust & Safety team focused on policy enforcement and dispute resolution
- Establish processes for monitoring trust-breaching incidents and prepare reports for leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and managing high-performing teams, particularly in dispute resolution
- Experience designing and scaling dispute resolution processes from the ground up
- Exceptional judgment and decisiveness in high-stakes situations
- Bachelor's degree required; advanced study preferred in a related field
Complete Job Description
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