UGC Client Facilitation Manager

Job Summary

Owning the end-to-end user-generated content process for assigned client accounts, the full-time UGC Client Facilitation Manager will manage creator relationships, oversee content production, and ensure alignment with performance outcomes while working in a remote environment.

Key Responsibilities

• Manage the full UGC lifecycle, including sourcing, briefing, reviewing, editing, and delivering content
• Serve as the primary client-facing lead, presenting UGC strategies and creative examples that communicate value
• Track and analyze UGC performance, preparing reports that emphasize insights for creative direction and ROI

Required Qualifications

• Experience managing client relationships and/or creator/influencer programs, ideally in an agency setting
• Strong understanding of TikTok, Meta, and YouTube content formats and platform best practices
• Familiarity with video/content editing tools and basic performance analytics
• Ability to confidently present to clients and stakeholders
• Highly organized with the capability to manage multiple accounts and deadlines simultaneously