UGC Client Facilitation Manager

Job Summary

Owning the end-to-end user-generated content process for assigned client accounts, the full-time UGC Client Facilitation Manager will manage creator relationships, oversee content production, and ensure strategic alignment with client goals while working remotely.

Key Responsibilities

• Manage the full UGC lifecycle including sourcing, briefing, reviewing, and delivering content
• Serve as the primary client contact, presenting UGC strategies and creative examples to demonstrate value
• Track and analyze UGC performance, preparing reports that highlight insights for clients and internal stakeholders

Required Qualifications

• Experience managing client relationships and/or creator/influencer programs, preferably in an agency environment
• Strong understanding of TikTok, Meta, and YouTube content formats and best practices
• Familiarity with video/content editing tools and basic performance analytics
• Highly organized with the ability to manage multiple accounts and deadlines