UK Technical Support Manager

Job Summary

Dynamic leaders will find a full-time salaried opportunity as a UK Technical Support Manager, responsible for overseeing a diverse team providing second-level support, fostering an inspiring team environment, and driving performance metrics in a remote setting.

Key responsibilities

• Create an inspiring team environment with open communication and set clear team goals
• Oversee daily operations, prioritizing tickets, delegating tasks, and monitoring team performance against SLAs
• Motivate team members, discover training needs, and resolve any issues or conflicts

Required qualifications

• Proven work experience as a team lead or supervisor
• Empathy and a passion for people management
• In-depth knowledge of performance metrics
• Strong PC skills, particularly in MS Excel
• Excellent organizational and time-management skills