UKG Support Supervisor

Job Summary

Leading a team of support consultants, the full-time UKG Support Supervisor will manage end-user support for the UKG Pro Workforce Management application, ensuring efficient issue resolution and team performance in a fully remote environment.

Key responsibilities

• Oversee troubleshooting, configuration, and resolution of issues related to the UKG Pro WFM application
• Manage team performance, including work assignments, performance management, and providing mentorship
• Act as the escalation point for complex issues and collaborate with stakeholders to resolve advanced problems

Required qualifications

• 2+ years of leadership experience with extensive knowledge of the UKG suite of tools
• 3+ years of experience in Workforce Management systems configuration and support
• 2+ years of experience implementing or supporting the UKG Pro WFM solution
• Ability to work collaboratively in a fast-paced environment and handle issue escalations
• Continuous learning mindset with a positive attitude towards feedback and training