Underwriter Associate CL

Job Summary

Providing high-quality service to insureds and agents, the full-time Underwriter Associate CL will manage various servicing functions for small to mid-sized commercial accounts, including handling service requests, renewals, and billing inquiries while ensuring compliance and timely communication in a remote work environment.

Key responsibilities

• Manage incoming calls and service tasks related to policy documents, billing inquiries, and renewals
• Communicate with insureds, agents, and underwriters to confirm policy renewals and provide updates on tasks
• Process cancellations and conduct outreach to retain business, while maintaining documentation of all servicing tasks

Required qualifications

• Basic customer service experience and/or insurance experience
• Prior call center or high-volume customer service experience is a plus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with agency management systems such as EZLynx or similar platforms
• Ability to operate office equipment including scanners and copiers