Underwriting Case Manager

Job Summary

Supporting producers and underwriting staff, the full-time remote Underwriting Case Manager will ensure the seamless navigation of submitted applications through the new business process by gathering necessary documentation and managing service expectations.

Key responsibilities

• Deliver exceptional customer service by providing product/process support and addressing inquiries from internal and external customers
• Review and verify the accuracy and completeness of applications, including premium handling, for specific products
• Manage multiple concurrent tasks and facilitate the workflow of complex cases while meeting deadlines

Required qualifications

• Experience in customer service or case-based work with the ability to manage multiple items simultaneously
• Proven ability to build and maintain relationships with customers through effective communication
• Strong drive for results and problem-solving skills
• Ability to work under pressure and adapt to changing customer needs
• Access to a high-speed internet connection and located in the United States or Puerto Rico