Underwriting Operations Manager

Job Summary

To support the growth of credit card products, the full-time salaried Underwriting Operations Manager will oversee collections and underwriting operations, ensuring compliance, efficiency, and performance metrics are met, while working remotely or from various locations including San Francisco, New York, or Portland.

Key responsibilities

• Own and enhance the end-to-end collections function, including monitoring at-risk accounts and managing recovery processes
• Lead the operational layer for credit product variants, ensuring consistency in underwriting processes and managing application throughput
• Define and track key performance indicators for both collections and underwriting operations, driving improvements against established targets

Required qualifications

• 8+ years of experience in credit operations, underwriting, portfolio management, or collections
• Prior experience in a regulated financial services environment, with exposure to bank charter processes and regulatory examinations
• Proven ability to organize and scale credit operations with clear metrics and ownership
• Experience with SMB credit, fintech lending products, or credit cards is required
• Data fluency, including comfort with SQL or similar tools, is preferred