Underwriting Support Operations Manager

Job Summary

A company is looking for a Manager of Underwriting Customer Service.

Key Responsibilities

• Manage multiple shifts for underwriting support operations, ensuring SLAs are met
• Oversee Customer Service and MI Operations staff to address inquiries and issues
• Conduct reviews of high-risk loans and collaborate with business units to improve efficiency

Required Qualifications

• Bachelor's degree
• 5+ years of related experience, including managing people and processes
• Comprehensive knowledge of MI underwriting principles and practices
• Effective leadership skills for coaching and motivating staff
• Advanced business acumen, including basic financial and budgeting skills