Unified Communications Engineer

Job Summary

To support the deployment of contact center solutions, the full-time Unified Communications Call Center Engineer will configure, develop, and optimize NICE CXone systems, focusing on scripting and call flow design in a remote environment.

Key responsibilities

• Configure and support NICE CXone contact center solutions, ensuring efficient call routing and system performance
• Develop and implement IVR and ACD call flows using CXone Studio scripting
• Collaborate with business and technical teams to translate requirements into effective technical solutions

Required qualifications

• Bachelor's degree or equivalent experience; advanced degree in a relevant field is desirable
• 4+ years of experience with contact center technologies, preferably NICE CXone
• Hands-on experience with CXone Studio scripting for IVR and ACD systems
• Strong understanding of call routing, telephony concepts, and contact center operations
• Ability to analyze and troubleshoot technical issues effectively