Unified Communications Engineer II
Job Summary
A company is looking for a Unified Communication Engineer II to provide technical support for enterprise voice, collaboration, and infrastructure systems.
Key Responsibilities
- Provide remote and onsite IT support to Consumers Energy locations across Michigan
- Support enterprise voice and unified communications platforms, including Cisco, Avaya, and Microsoft Teams Voice
- Manage tickets to completion using ServiceNow and participate in incident response and outage resolution
Required Qualifications
- Experience supporting Unified Communications and Voice technologies
- Working knowledge of Cisco, Avaya, and Microsoft Teams Voice
- Familiarity with IP, SIP, analog/digital telephony, and paging systems
- Experience with IT field services, hardware installation, and troubleshooting
- Familiarity with ServiceNow or similar ticketing systems
COMPLETE JOB DESCRIPTION
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Company Overview
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