Unified Communications Support Engineer

Job Summary

A company is looking for a Tier II/III UC Support Engineer.

Key Responsibilities

• Act as the focal point for customer support requests across various channels
• Provide first-line support for system outages and critical issues
• Perform triage and troubleshooting of hardware, software, and network-related problems

Required Qualifications, Training, and Education

• High school diploma (minimum qualification)
• Minimum 3 years of experience in a Unified Communications role
• Certifications in Microsoft Teams, Ribbon, or AudioCodes are preferred
• Strong experience in Unified Communications support environments
• Hands-on experience with VoIP technologies and Teams Direct Routing