Universal Agent Customer Service Rep

Job Summary

A company is looking for a Universal Agent Customer Service Representative.

Key Responsibilities:

• Assess beneficiaries to identify medical, physical, and psychosocial needs
• Process referrals and ensure accurate entry into the medical management system
• Resolve issues and discrepancies to maintain quality compliance and service levels

Required Qualifications:

• High School Diploma or G.E.D
• 2+ years of experience in a health care customer service environment
• Experience with Microsoft Office
• Knowledge of medical terminology (preferred)
• Managed Care or TRICARE experience (preferred)