Urology Billing Customer Service Representative

Job Summary

Seeking a full-time Urology Billing Customer Service Representative to handle high-volume inbound and outbound calls, assist patients and insurance providers with billing inquiries, and resolve claims issues in a remote environment.

Key responsibilities

• Manage high-volume phone calls to address billing inquiries and account resolutions for patients and insurance providers
• Provide exceptional customer service by explaining medical billing statements and resolving billing discrepancies
• Document customer interactions and collaborate with insurance companies to ensure timely claim processing

Required qualifications

• 2 years of recent work history in a relevant field
• Bachelor's degree from an accredited university (any field) is preferred
• Prior work experience in healthcare or health insurance is desirable