Urology Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor, Outbound Operations - Urology.

Key Responsibilities

• Lead and manage a team of outbound call center agents to meet performance targets
• Monitor and optimize the performance of the outbound dialer function and analyze key performance indicators (KPIs)
• Conduct coaching sessions, performance reviews, and implement corrective action plans as needed

Required Qualifications

• 3+ years of experience in a high-volume call center environment
• 1+ years of supervisory or management experience in an outbound call center
• Experience managing or utilizing an outbound dialer system effectively
• Strong analytical skills to interpret data and drive performance improvements
• Proven track record of achieving team performance metrics