Urology Customer Account Representative

Job Summary

Providing exceptional customer service to patients and healthcare professionals, the full-time Urology Customer Account Representative will manage high-volume phone calls, update account information, and coordinate necessary paperwork, all while working remotely.

Key responsibilities

• Handle a high volume of incoming and outgoing phone calls daily
• Update patient account information and place resupply orders for incontinence supplies and catheters
• Research insurance requirements and troubleshoot equipment problems

Required qualifications

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Ability to type 40+ words per minute with accuracy
• Knowledge of different types of insurance, such as Medicare and Medicaid, is a plus