Urology Customer Account Representative

Job Summary

To support a growing healthcare team, the full-time Urology Customer Account Representative will deliver exceptional patient support by managing high volumes of inbound and outbound calls, assisting with insurance inquiries, and coordinating care with physician offices in a fast-paced, remote call center environment.

Key responsibilities

• Deliver exceptional customer service by managing patient inquiries and resolving issues with professionalism and empathy
• Review and process patient documentation to ensure compliance with insurance requirements and coordinate with physician offices
• Maintain accurate documentation while navigating multiple software applications and meeting performance expectations

Required qualifications

• High school diploma or GED equivalent
• Ability to type at least 40 words per minute with accuracy
• Proficiency with Google Suite and strong computer skills
• One year of call center or customer service experience preferred
• Experience working with Medicare, Medicaid, or commercial insurance is a plus