US Benefits Administration Support Engineer

Job Summary

To support a growing Customer Experience team, the full-time remote US Benefits Administration Support Engineer will manage complex customer escalations, develop expertise in benefits administration, and troubleshoot technical issues related to HiBob's Benefits Administration product.

Key responsibilities

• Act as the highest level of support for Benefits Administration-related issues, investigating and resolving complex customer challenges
• Develop deep expertise in HiBob's Benefits Administration offering and guide customers on best practices during Open Enrollment and life events
• Analyze system behavior and perform root cause analysis to troubleshoot technical issues and collaborate with cross-functional teams

Required qualifications

• 4+ years of experience in Benefits Administration and/or HR Technology
• Strong knowledge of US benefits administration processes, including eligibility, enrollments, and carrier interactions
• Experience supporting customers in a SaaS environment
• Exceptional troubleshooting and problem-solving skills
• Ability to work cross-functionally with technical and non-technical stakeholders