US Payroll and Benefits Specialist

Job Summary

A company is looking for a Customer Experience Specialist in Benefits/Payroll.

Key Responsibilities

• Provide first-line support for customer payroll-related queries, ensuring quick and efficient resolution
• Resolve complex issues related to TAX filings, reconciliations, and benefits support
• Conduct troubleshooting of reported issues and maintain communication with customers regarding case status

Required Qualifications

• Extensive experience in US payroll and benefits across multiple states
• Experience in providing payroll and product support
• Ability to work in a dynamic, fast-paced environment
• Experience with SaaS technology and payroll
• Familiarity with tools such as Zendesk, Slack, and Asana