US Payroll Customer Experience Specialist

Job Summary

Providing in-depth guidance and technical support, the full-time US Payroll Customer Experience Specialist will serve as the first line of support for customers, addressing payroll-related inquiries and ensuring compliance with state and federal legislation in a remote work environment.

Key responsibilities

• Resolve payroll-related queries quickly and efficiently, including tax filings and reconciliations
• Conduct thorough troubleshooting of customer-reported issues and escalate complex cases as necessary
• Educate customers on system adoption and maintain updated knowledge of payroll legislation

Required qualifications

• Extensive experience in US payroll and benefits across multiple states
• Proficiency in providing payroll and product support
• Experience in running payrolls and handling complex reconciliations
• Ability to communicate complex concepts clearly and professionally
• Demonstrated experience in a fast-paced, dynamic environment