US Payroll Team Lead

Job Summary

A company is looking for a CX Team Lead - Payroll & Benefits.

Key Responsibilities

• Design and manage end-to-end US payroll service delivery processes within a managed services framework
• Ensure compliance with US payroll regulations and monitor SLAs, KPIs, and quality standards
• Act as a strategic partner to Product, Engineering, and Compliance teams to align payroll capabilities with customer needs

Required Qualifications

• Expert knowledge in US payroll compliance and tax filings
• Strong knowledge of US benefits administration
• Proven experience leading customer support or managed services teams in a payroll environment
• Hands-on experience with CRM/support platforms like Zendesk
• Experience working in a fast-paced, scaling environment