USDA Certified Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator to support clients in achieving USDA National Organic Program certification.

Key Responsibilities

• Act as the primary contact for new applicants, guiding them through the USDA NOP certification process
• Prepare application packages and manage applicant accounts in the SupplyTrak certification database
• Collaborate with internal teams to resolve client requests and maintain accurate client records

Required Qualifications

• Experience in customer support or a related field
• Ability to learn and explain technical concepts clearly
• Excellent organization and time management skills
• Comfort with computers and multiple systems
• Proficiency in Microsoft Office and database tools