User Care Advisor

Location: Remote

Compensation: Hourly

Reviewed: Tue, Mar 03, 2026

This job expires in: 4 days

Job Category: Healthcare

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for an Advisor, User Care.

Key Responsibilities

Communicate with customers via phone, email, SMS, and chat to provide support
Troubleshoot technical problems and work with internal departments to meet customer needs
Data entry in various platforms and effectively communicate with the engineering team to resolve app issues

Required Qualifications

1-2 years of customer service experience preferred
Conversational level Spanish preferred
Experience using Zendesk, Intercom, or related tools
Experience working in Financial Services or Fintech software companies
A willingness to learn and grow in a fast-paced work environment

COMPLETE JOB DESCRIPTION

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Company Overview

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