User Configuration Specialist

Job Summary

A company is looking for a User Configuration Specialist I.

Key Responsibilities

• Manage user accounts, roles, and permissions in proprietary applications
• Serve as a liaison between end users and technical teams to translate business requirements into solutions
• Troubleshoot and resolve user-related issues while maintaining user setup documentation

Required Qualifications

• 3+ years of experience supporting software applications in complex environments
• Proficiency in user setup and role management within complex systems
• Experience with AI tools for analysis and operational efficiency
• Familiarity with support ticketing platforms (ServiceNow, Zendesk, or Remedy)
• Demonstrated work ethic and commitment to continuous learning