User Knowledge Operations Specialist

This job has been removed
Location: Remote
Compensation: Hourly
Staff Reviewed: Fri, Feb 02, 2024
This job expires in: 0 days

Job Summary

A company is looking for a User Knowledge Operations Specialist - 1 in Remote, USA!

Key Responsibilities:
  • Maintain Subject Matter Expertise of User Knowledge Operations to successfully complete core work and escalations
  • Educate users on how to maintain security and safety while using Client responsibly
  • Investigate complex situations and potential brand risks surfaced in high volume queues

Required Qualifications:
  • 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
  • Availability for a regular schedule of 5 days work per week (40 hours), including weekend days and public holidays
  • Excellent problem solving, critical thinking, and analytical skills
  • Self-motivated and detail oriented, with a focus on solutions and outcomes
  • Strong investigative ability, due diligence, internet research, organizational, and analytical skills

COMPLETE JOB DESCRIPTION

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