User Operations Specialist

Job Summary

A company is looking for a User Operations Specialist who thrives in a fast-paced SaaS environment.

Key Responsibilities

• Triage and resolve client and partner inquiries across various communication channels
• Gather technical and operational details for effective escalation to relevant teams
• Manage cases from intake to resolution, ensuring strong documentation and actionable context

Required Qualifications

• Strong customer service orientation with clear and empathetic communication skills
• Sharp troubleshooting instincts and sound judgment in technical and workflow challenges
• Experience with tools like Salesforce, Intercom, or Slack, or ability to quickly learn new systems
• Collaborative mindset and willingness to support team efforts across channels
• Curiosity and a progress-over-perfection mindset, eager to learn and adapt