User Operations Specialist

Job Summary

A company is looking for a User Operations Specialist to provide support for internal teams and external customers.

Key Responsibilities

• Act as the first point of contact for support inquiries, ensuring timely and accurate responses
• Own and resolve high-volume, non-technical requests from internal teams and customers
• Document and categorize support issues to identify trends and opportunities for improvement

Required Qualifications

• 2 years of professional experience in customer support at a SaaS company in the technology industry
• Comfort working in a fast-paced, high-growth environment with competing priorities
• Excellent organizational skills
• Growth mindset and eagerness to learn technical concepts over time
• Experience with customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus